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Book A Service Call
Whether you're covered by warranty or have never used us before, complete the request form and a catering engineer will ring you back within the hour to run through diagnostics or arrange a call out.
Request A Catering Engineer
Trust your purchase with after sale care that is delivered by a network of engineers across the UK.
Low Price Repairs
Our network of catering engineers can attend your site to service or repair your machine in place. All callouts are subject to an initial fee of £149.99, which includes the first hour’s labour. Additional labour is charged at £75.00 per hour and invoiced separately.
Service Centre
We maintain a service centre and test lab, allowing us to pick up customer appliances for rigorous testing if a fault arises. Customers are never left unable to operate, providing options for a loan machine whenever an appliance cannot be repaired on site.
UK Parts Stock
As the sole importer and distributor for many of the UK’s leading brands, we carry a huge parts stock to cover all eventualities. All parts are available under our next-day-delivery service, allowing you to rest-assured that your machine can be maintained long into the future.
Knowledge Base
Our experts regularly share information on service and routine maintenance with customers, providing you with a single portal to all the information you need to keep your machine operational. Read more.
Telephone Assistance
Sometimes you don’t need to pay for an engineer callout. Our call centre staff are fully trained in maintenance and trouble-shooting, providing telephone assistance for most common faults and issues. Read More.
National Coverage
Our network of catering equipment service engineers spans across the UK so any customer, regardless of location, can benefit from our expertise in commercial catering equipment.