Our Delivery Rates

Free Delivery over £50

  • Customers will qualify for free delivery on orders over £50 (including VAT).
  • In some locations, an additional surcharge will be applied, even where the order is above the free delivery threshold. 
  • For orders below £50, we offer two standard delivery charges. Service availability is based on your location & the items you order.
  • The total cost for delivery is displayed at checkout.

Small Parcel (48 Hour)
Orders up to 8kg
From £3.79

Premium Delivery (24 Hour)
All Orders below £50
From £6.49

Free Delivery
Orders over £50 inc VAT.

Dispatch Times

  • Dispatch times vary between products. We recommend reviewing the lead-time displayed on each product page before ordering.
  • An estimated delivery date for your order is also shown in the shopping basket.
  • We may consolidate smaller items into a single package, meaning that item(s) you order may be held until the entire order is ready for dispatch.
  • Delivery dates are our best estimate and not a guarantee.

Order Tracking

  • We work with several partners to offer you the best value & service.
  • We will email you a tracking number as soon as goods are dispatched.
  • If you provide a mobile number, our partners may also use this to provide additional tracking details, such as delivery timeslot.
  • Where items are sent directly from the manufacturer, service levels may differ and we may not always be able to provide a tracking link.
  • You can track the status of your order by logging in to your account.

Small parcels (up to 8kg).

DHL Parcel UK
Medium to large parcels.

Pallet Delivery
Appliances & bulk orders etc.

Large Appliances & Bulk Orders

  • When shipping large appliances & bulk orders, deliveries will be made on a pallet.
  • These deliveries are often made on a large lorry and are kerbside only.
  • Where there are access restrictions or geograhic surcharges, we may need to contact you to re-quote delivery charges.

Unpack & Position Service

  • This service does not include negotiating lifts or stairs.
  • Customers are responsible for ensuring products ordered fit through any doorways and we have sufficient access.
  • Any excess charges we incur from an aborted delivery are the customers responsibility.
  • Geographic restrictions may stop us from offering this service in your area.
  • If you are unsure, please contact us before placing an order.

Geographic Surcharges:

Zone Surcharge

Zone A - UK Mainland

Including England, Wales & Scotland (excluding highlands & islands)


Zone B - Scottish Highlands & UK Islands

AB31-38, AB40-56, GY, HS, IM, IV, JE, KA27-28, KW, PA20-80, PH, ZE

£22.49 Ex VAT
£25.79 Inc VAT

Zone C - Northern Ireland


£17.99 Ex VAT
£21.59 Inc VAT

Zone D - Isle of Wight & Isles of Scilly

PO30-41, TR21-25

£13.99 Ex VAT
£16.79 Inc VAT

Small Parcels (up to 8kg)

Zone B, Zone C, Zone D & FK17-21

£7.99 Ex VAT
£8.99 Inc VAT
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